Cancellation & Refund Policy

Overview

BuildUForward sells one-time access to paid plans (PRO, ALL_ACCESS) and company-specific course packs. Payments are processed via Razorpay. There is currently no auto-renewing subscription — you are not charged again unless you make a new purchase.

1. Refund eligibility window

You may request a refund within 7 calendar days of your purchase date, provided you meet the conditions below.

2. Refund conditions

A refund may be approved if:

• Your request is made within the 7-day window
• You have not substantially used the paid content — for company courses, this generally means less than 20% of course progress recorded on the platform; for plan upgrades (PRO / ALL_ACCESS), we review whether premium content was meaningfully accessed
• The purchase was made directly through BuildUForward (not a third-party reseller)

Each request is reviewed manually. We may ask for your registered email, Razorpay payment ID or order reference, and a brief reason for the request.

3. How to request a refund

Email support@builduforward.com with:

• Subject line: "Refund request"
• Your registered BuildUForward email
• Date of purchase and plan or course name
• Razorpay payment / order ID if available

Refunds are processed manually after review — not instantly at the click of a button. Approved refunds are typically initiated within 5–7 business days and may take additional time to appear in your bank or UPI account depending on Razorpay and your payment provider.

4. Non-refundable cases

Refunds are generally not available when:

• More than 7 days have passed since purchase
• You have substantially accessed paid content (e.g. significant course progress or extensive use of premium questions and solutions)
• Your account was terminated for violating our Terms
• A chargeback or dispute was filed without contacting us first

5. Cancellation (no auto-renewal)

Because purchases are one-time payments, there is no recurring subscription to cancel. Access continues for the period or scope described at purchase (e.g. lifetime plan access where applicable). You will not be charged again unless you choose to buy another product or plan.

If you no longer wish to use BuildUForward, you may stop using the platform; deleting your account does not automatically entitle you to a refund outside this policy.

6. Coupon and discounted purchases

If you used a coupon code (for example, BUF20 or other promotional codes), any approved refund is for the amount you actually paid after the discount — not the pre-discount list price.

7. Refund disputes

If you disagree with a refund decision, reply to your support thread at support@builduforward.com with additional details. We will review again in good faith.

For payment disputes raised through Razorpay or your bank, we may provide transaction and usage records as permitted by law.

8. Related policies

See also our Terms & Conditions and Contact page.